By using Duteko, you agree to these Terms of Use ("Terms").

1. Our Agreement

1.1. These Terms govern your use of the Duteko app and website (the "Duteko Services") to arrange deliveries ("Packages") within Europe. Duteko is a private limited liability company located in Bedford, UK.
1.2. By using Duteko, you agree to these Terms and the separate Terms of Use (collectively, the "Duteko Terms of Use").
1.3. We may update these Terms from time to time for legal or business reasons. We will give you reasonable notice of any changes. If you don't agree to the changes, you can stop using Duteko.
1.4. By continuing to use Duteko, you agree to any changes.

2. Using Duteko

2.1. You can only use Duteko for lawful purposes.
2.2. You are responsible for:

• - Properly preparing, sealing, and closing your Packages for safe delivery.
• - Following our rules about prohibited items, package restrictions, and community guidelines (see below).
• - Insuring your Packages if you want coverage.
• - Taking full responsibility for your Packages during and after delivery, including damage due to temperature or tampering.
• - Any loss, liability, or expense we incur due to your misuse of Duteko or a delivery provider's services.

2.3. Prohibited Items: You cannot use Duteko to send (i) illegal items; (ii) firearms, weaponry, ammunition, and their parts; (iii) batteries; (iv) highly perishable food or beverages (e.g., raw meat or dairy products); (v) pharmaceutical products, over-the-counter medications, vitamins or supplements; (vi) recreational drugs, drug paraphernalia, or tobacco products; (vii) money, gift-cards, lottery tickets or transferable securities; (viii) dangerous and hazardous items, including explosives, corrosives, items that are poisonous or flammable, medical waste, environmental waste, infectious substances and other dangerous or hazardous items as described in applicable law; (ix) stolen goods; (x) fragile items; (xi) obscene publications and unlawful indecent images; (xii) animals, and (xiii) alcohol. Additional items may be prohibited from time to time.. This list may change, so check it each time you use Duteko.
2.4. Package Restrictions: Packages cannot be worth more than £250 total.
2.5. Community Guidelines: Everyone who uses Duteko must follow our community guidelines, which promote a safe and respectful environment.
2.6. Cancellations: You can cancel a delivery request at any time, but we may charge a cancellation fee. Delivery providers may also refuse or cancel pickups or deliveries for any reason, including a breach of the Terms or suspected fraud.
2.7. Deliveries, Redeliveries, and Undelivered Packages: If a delivery cannot be completed (e.g., the recipient cannot be found), the provider may try to return the Package to you. If the Package cannot be returned, it may be left at the original pickup location, another location you choose, or the delivery location (or somewhere safe nearby), as agreed with the provider. We will try to help you rearrange delivery or return undelivered Packages. You are responsible for any reasonable costs associated with returning, redelivering, or disposing of your Package, unless it's due to the provider's fault. We may pay these costs on the provider's behalf and recover the money from you using your payment method on file. 2.8. Payment: You can only pay for deliveries using a digital payment method on file. We do not accept cash.

3. Liability

3.1. Nothing in these Terms limits our liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation. These Terms also don't affect your consumer rights under applicable law.
3.2. We don't insure Packages or deliveries. You are responsible for insuring your Packages if you want coverage.
3.3. We are not liable for: Loss or damage caused by us or a provider unless it results from a breach of these Terms or our legal duty of care to you, and was foreseeable at the time we entered into this agreement. Any increase in loss or damage due to your breach of these Terms or your contributory negligence. Loss or damage that was not foreseeable at the time we entered into this agreement. Business losses. 3.4. Our total liability to you for using Duteko is capped at £100.

4. Termination

We may terminate these Terms or discontinue Duteko at any time with reasonable notice, unless there are serious grounds not to give notice, in which case we will notify you as soon as possible.

5. Dispute Resolution

We may offer a mediation scheme for consumer disputes related to Duteko.

6. Governing Law and Jurisdiction

These Terms are governed by the laws of the part of the UK where Duteko is registered at the time of the contract, and the courts of that area will have jurisdiction.