Privacy Policy

Effective from 8 June 2025

Welcome to Duteko ("we", "us", "our"). We operate an online platform and mobile app (the "Services") that connect individuals ("Senders") sending parcels across borders with verified travellers ("Couriers") who deliver them. Duteko is a private limited company registered in England, UK.

We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains:

  1. 1. What data we collect
  2. 2. How and why we use it
  3. 3. Who we share it with
  4. 4. How long we keep it
  5. 5. Your rights
  6. 6. Security
  7. 7. Cookies and tracking
  8. 8. Children
  9. 9. Contact info

1. What We Collect

Personal Data You Provide:

  • Account info: name, email, phone, address.
  • KYC data: photo ID, proof of residence.
  • Transaction data: delivery details, package descriptions.
  • Payment data: card or digital payment info.

Usage & Technical Data:

  • IP address, browser/app type/version, device identifiers.
  • Log data: dates/times, actions taken on the Services.

Communications:

  • Inquiry and support messages, call logs.

2. How We Use Your Data

We process your data to:

  • Provide and improve our Services (e.g., verify accounts, match shipments).
  • Process payments and handle invoicing.
  • Facilitate customer support.
  • Personalize communications and send updates, with your consent.
  • Prevent and detect fraud or illegal activity.
  • Meet legal and regulatory obligations.

Legal bases include contract performance, consent, legitimate interests, and compliance with laws such as GDPR.

3. Who We Share Your Data With

Service Providers:

  • Our trusted partners (payment processors, hosting, app analytics) working under strict data protection agreements.

Legal Requirements:

  • We may disclose data to comply with court orders, or to protect rights, safety, or lawful interests.

Business Transfers:

  • Data may be shared in connection with a merger, acquisition, or sale of assets, with equivalent privacy protection.

We do not sell or rent your personal data.

4. Data Retention

We retain data as needed:

  • Account & transaction data: for the duration of your account and for legal minimum of 7 years for audits or disputes.
  • Technical logs: for a period required to support security and performance analysis.

When data is no longer required, it will be securely deleted or anonymized.

5. Your Rights

Under GDPR/UK data protection law, you have rights to:

  • Request access to your data
  • Correct inaccurate or incomplete information
  • Erase your data (right to be forgotten), subject to legal limits
  • Restrict or object to processing
  • Withdraw consent at any time (where consent is the basis)
  • Receive your data in a portable format
  • Lodge a complaint with the relevant supervisory authorities

To exercise these rights, contact us at the email below.

6. Security

We use industry-standard security measures (SSL/TLS, encrypted storage, restricted access) to protect your data. While no method is 100% secure, we continually review and update protections.

7. Cookies & Tracking

We use cookies, pixels, and similar technologies to:

  • Remember preferences.
  • Analyze Service usage (e.g., via Google Analytics).
  • Support fraud detection and system performance.

You can manage cookies via your browser settings. Blocking cookies may affect some features.

8. Children

Our Services are intended for users aged 18 and above. We do not knowingly collect data from minors. If you believe we have data from a minor, contact us to request deletion.

9. Policy Updates & Contact

We may update this Privacy Policy. If material changes occur, we will notify you (e.g., via email or Service notice).

For questions, to exercise your rights, or raise concerns:

    support@duteko.com